Managed Data Center – Service Delivery Manager (#17-03521)

Managed Data Center – Service Delivery Manager
Arlington, VA
Direct Hire

Description
Immediate Need for a Data Center Service Delivery Manager to fill a key position on it's Infrastructure Services Contract. This resource will provide management and technical direction for 140+ technical resources supporting over 20 different data center technology stacks. The candidate must have a minimum of 8 years of Information Technology Service Management (ITSM) experience, with a focus on managing and delivering cloud based leveraged services via fixed unit prices (managed services).

Essential Job Functions
Managing the relationship with key business customers, developing an understanding of their business needs and priorities, and delivering software solutions that meet those business needs.

Providing input to the Product Owner/Business Sponsor on the product strategy and vision, and giving feedback on the content and prioritization of the Product Backlog.
Being available to provide advice and assistance to teams on technical difficulties that arise in the course of doing their work
Identifying issues to teams that they might overlook, such as scalability, performance, or security.

Providing mentorship, career development advice, skills development and training, and overall guidance to team members and Supervisors.
Leading the recruitment and hiring of new team members, with the active involvement and input of existing team members;

Directs all phases of programs from inception through completion.

Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs.

Participates in the negotiation of contract and contract changes.

Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract.

Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.

Establishes design concepts, criteria and engineering efforts for product research, development, integration and test.

Develops new business or expands the product line with the customer.

Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.

Directs the work of employees assigned to the program from technical and administrative areas.

You must have:
The candidate must have eight plus years of Information Technology Service Management (ITSM) experience, with a focus on managing and delivering cloud based leveraged services via fixed unit prices (managed services). The candidates must meet specific requirements outlined by the client which include managing an organization of similar size and scope:

1. Management over two complex data center locations that support all classes of servers, storage, databases, networking, applications, and security.

2. Demonstrated experience managing mainframe and physical and logical server security, disaster recovery failover, business continuity, and batch job scheduling in mainframe and distributed (i.e., Windows, VMware, UNIX) operating system environments.

3. Demonstrated experience managing large, complex server environments containing over 3,500 servers, 700 devices, 2 petabytes, and 300 applications.

4. Demonstrated experience planning and executing server consolidation and virtualization efforts on Windows, Solaris, and Red Hat Linux in a production operational environment.

5. Demonstrated experience managing enterprise class storage across server technologies (e.g., Windows, Solaris, Red Hat, VMware) implementing operational best practices, provisioning standards, and storage migrations and optimizations.

6. Demonstrated experience with implementing ITIL standards and processes in a large, highly available, dynamic data center operation.

7. Demonstrated experience managing a 7×24 major incident management command center that monitors a national service and manages faults and failures proactively and reactively.

8. Demonstrated experience managing IBM mainframe with z/OS Operating System.

9. Demonstrated experience translating between business requirements and technical implementation.

10. Demonstrated experience with systems engineering in the context of a large, complex infrastructure.

11. Experience installing, configuring, and migrating at least one of the core technology stacks (Storage, Compute, Network)

12. Hands on experience – troubleshooting, performance tuning, capacity planning, user management, client communication across multiple technology platforms.

13. Management of over 140 personnel with a budget of 23 million or more.

14. FedRAMP and/or FISMA experience.

Your  skill set should include:

• Detail oriented and must be able to think independently

• Presentation skills to present details to senior technology management team

• Skill in managing one's own time and the time of others based on an established project plan

• Skill in using analysis, logic and reasoning to troubleshoot issues and find the best solutions to challenges

• Strong customer service orientation

• Must be able to manage multiple tasks with conflicting priorities

• Ability to manage high pressure escalations from both client and management team

• Clearly articulate the technical issues and other relevant details to both team and client during major incident management calls

• Managing the relationship with key business customers, developing an understanding of their business needs and priorities, and delivering software solutions that meet those business needs.

• Providing input to the Product Owner/Business Sponsor on the product strategy and vision, and giving feedback on the content and prioritization of the Product Backlog.

• Being available to provide advice and assistance to teams on technical difficulties that arise in the course of doing their work

• Identifying issues to teams that they might overlook, such as scalability, performance, or security.

• Providing mentorship, career development advice, skills development and training, and overall guidance to team members and Supervisors.

• Leading the recruitment and hiring of new team members, with the active involvement and input of existing team members.
 

This position requires an extensive background check and clearance prior to starting the position (after an offer is made and accepted).  The clearance could take 1-3 months.  

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