Technical Account Manager (#17-03829)

Technical Account Manager
Client and Partner Relationship Coordinator
Mid – Level
Education Technology
Direct Hire Position
Baltimore, MD

Must be willing to work as a W2 Employee

YOU are the ideal candidate if you:
Are familiar with education technology, practices, and procedures; 
STEM, Makerspaces, Robotics, Project-Based Learning;
Have a passion for innovation–3D printing, block-based coding, programs such as Tynker and Scratch.   
You are someone who wants to grow in the role with increased responsibilities. 

This role will liaise between customers, partners, and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs, with a focus on Public Schools, STEM and Robotics, Makerspace. Success in this role is also dependent on maintaining ongoing client and partner relationships.

Here is what You'd be doing:  

  • Tracking key metrics for accounts, including billable hours related to internal development work, and invoice clients appropriately
  • Communicate with customers and partners through email, phone, online presentations, screen-share and in-person meetings
  • Help troubleshoot and resolve client and partner site platform issues
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Continue to grow professionally by participating in educational opportunities; reading trade publications; maintaining personal networks; participating in professional organizations
  • Maintain client relationships delivering exceptional client service on a day-to-day basis
  • Work across teams to onboard and integrate new clients and partners

Desired Qualifications:

  • Bachelor's Degree plus 5 years account/partnership management or other relevant experience, ideally in an education-focused role
  • Some software experience is required in order to help troubleshoot IT issues with clients and partners
  • Demonstrated ability to communicate, present, and negotiate credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering timely solutions based on contractual obligations
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Natural relationship-builder with integrity, reliability and maturity
  • Superb time and project management skills
  • Desire to improve current processes for scalability
  • Keen attention to detail and adherence to deadlines
  • Experience with finance (e.g. purchase orders, invoicing) is a plus
  • Expert-level spreadsheet skills is a bonus, either MS Excel or G Sheets

As a full time employee, you will enjoy Healthcare Benefits, Paid Time off and more.

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